FAQ's
Q: Do I have to pay for return shipping if I want to exchange a product? A: If the buyer decides to return an item for any reason other than a manufacturer defect, they will be responsible for the return shipping costs. |
Q: What should I do if I receive a defective product? A: If you receive a defective item, please email us or contact our customer support number for assistance at customercare@devices4u.com. We will take care of the return shipping expenses. |
Q: How long will it take for my items to arrive? A: We offer Standard (3-9 Business Days) and Expedited (1 Business Day) shipping. If your order is placed prior to 2:00pm EST, we will ship your order within the same day. Otherwise, we will ship on the following business day. The amount of time it actually takes for your order to reach its destination depends on your shipping method and courier delivery standards. Example: If your order is placed on Monday at 11:00am, and you chose Expedited, you should expect to receive your order between Wednesday and Friday (end of day). Please be aware that the shipping times provided are estimates given to us by our shipping partners. Devices4U is not responsible for any delays caused by the shipping carriers. Please double-check your shipping details before submitting your order. We ship based on the information provided, and any returned shipments will incur additional costs at the buyer’s expense. |
Q: Do you ship outside of Canada? A: Yes we do. We ship across North America with the exception of Puerto Rico, Hawaii, and Alaska |
Q: Who do you ship with? *Please note that purchases over $100 CAD require a Signature upon Delivery. |
Q: What is your return policy? *Wearables and Accessories are NOT eligible for returns due to hygienic reasons. |
Q: How can I leave feedback for Device4U? A: You can leave feedback on any of our social media platforms. We’re connected via Facebook and Instagram. |
Q: Do you offer an Extended Warranty? A: We do not offer Extended Warranty. |
Q: Do you Price match? A: We do not price match. |
Q: Why doesn’t Devices4U have any physical retail locations? A: Devices4U operates exclusively online to provide you with the best possible prices and convenience. |
Q: What is an open box item? A: Open box items are products that have been displayed in-store, tested by store associates, or returned within 15 days due to buyer’s remorse. At Devices4U, each open box item undergoes rigorous testing to ensure it meets our quality standards. All open box items come with a 90-day guarantee of which physical conditions may vary. |
Q: Are your devices unlocked? A: Yes, all the devices we offer are unlocked. |